Table of Contents

Support

Library support is VASTreaming's highest priority. We are committed to ensuring your success with our SDK through responsive bug fixes, continuous updates, and personalized assistance.

Bug Fixes

We provide quick bug fixes with priority response times. For straightforward issues, fixes are typically delivered within 24 hours. Complex issues are addressed as quickly as possible with regular status updates.

Free Updates

During your support period, you receive all updates we release at no additional cost. This includes:

  • Bug fixes and patches
  • Performance improvements
  • New features and capabilities
  • Platform compatibility updates
  • Security updates

Integration Assistance

We provide consultations and help with integrating the SDK into your project. Our team has extensive experience with real-world streaming scenarios and can help you navigate common challenges.

IP Camera Compatibility

IP cameras are notoriously known for having protocol and compatibility issues. Different manufacturers implement RTSP, ONVIF, and other standards with varying degrees of compliance. We provide fixes and workarounds for our clients to ensure reliable connectivity with a wide range of camera models.

If you encounter issues with specific camera models, contact us and we will work with you to resolve them.

Feature Requests

We are always open to expanding the library functionality based on customer needs.

Standard Features

Simple new features requested by clients can be implemented for free if they would be beneficial for other customers. These enhancements become part of the standard SDK and are available to all users.

Custom Development

For complex, time-consuming features specific to your requirements, we offer custom development services. This includes:

  • Platform-specific integrations
  • Custom protocol implementations
  • Specialized codec support
  • Tailored performance optimizations
  • White-label solutions

Contact

Send your support requests, bug reports, and feature requests to:

support@vastreaming.net

When reporting issues, please include:

  • SDK version
  • Target platform and framework
  • Steps to reproduce the issue
  • Log output or error messages

See Also